Company Info

How did your company get started?

Featherstone started in the 1980s with a man and a van delivering bread to restaurants in Manhattan.

Where are your products made?

The large majority of our products are made by local New York region bakeries and food manufacturers.

Do you take any wholesale orders?

We are primarily a wholesale distributor of breads, sweets and pastries.


How do I become a customer of Featherstone?

Please complete the customer inquiry form here. A member of our customer service team will be in touch with you to finalize your onboarding.

What are the office hours?

The office is open and staff are available to take your orders from 9am – 1:45pm, M-F by phone and/or email. Saturday coverage is available through 12pm, for EMAIL ORDERS ONLY (

How can I place an order?

The office is open and staff are available to take your orders from 9am – 1:45pm, M-F by phone and/or email. Saturday coverage is available through 12pm, for EMAIL ORDERS ONLY ( The office is closed on Sunday.

To place an order:

  1. Email your order to:
  2. Call one of our helpful customer service representatives at: 718-456-5400.
Where does Featherstone deliver?

Featherstone is located in the Bronx, NY and delivers on its own fleet of trucks within a 100 mile radius, covering from New Haven, CT to Philadelphia, PA and to Montauk, NY.

What is the delivery schedule?

We deliver 7 days a week, 364 days a year (no deliveries on Christmas Day). Your delivery window will be between 5am and 9am, barring unforeseen circumstances beyond our control (i.e., traffic, weather, truck break down, accidents, bakery delays due to high volumes or equipment failures).

It is agreed that the buyer may receive orders during hours when its business is closed; the buyer accepts all risk of loss of order. In cases where it is agreed that the delivery be made while the buyer’s establishment is open buyer should sign a copy of the invoice which will be returned to this office.

How can I cancel an order?

All cancellations (full or partial orders) must be received by 1:30 PM on weekdays. We will make every effort to accommodate your request, however, once bakery production has started our ability to make changes is extremely limited.

What do I do if we receive our delivery with missing, damaged or incorrect items?

It is your responsibility to verify that the contents of the order match the invoice. In order to receive credit for a missing, damaged or wrong item you MUST contact the office by email to, ideally before noon on the day of the occurrence, but no later than 24 hours after delivery. No credit will be given after that time. We will investigate the incident and credit your account as warranted. In the case of damaged or wrong items, set the item(s) aside, we will pick it up on your next delivery date. We are not responsible for stolen items if left outside your location. We suggest having a bread bin or a key to the location to place the items inside to safeguard your delivery (to make arrangements for a key/safe location, please contact

How do I reach someone in an emergency?

For a “Bread Emergency” outside of our business hours, please contact out night manage after 10pm at: 718-456-5400.

We do offer a select product line that can be ordered after hours.

Are there any minimums to order?

The minimum order amount for all daily deliveries is $50.

Where do I send my payment?

You may set up ACH or credit card through our online portal. Here, you can pay individual invoices, or set up autopay to reduce the hassle. If you do not have an account, please email for assistance.


How can I become a vendor?

Please complete the vendor inquiry form here. A member of our vendor partnerships team will be in touch with you to discuss your request.